OnStar, the exclusive technology of Chevrolet that offers connectivity and 24 × 7 assistance to its customers provides a new contact channel to its users through an account of WhatsApp that can be used by all customers whose vehicle has activated the OnStar service that provides emergency services, security, navigation, connectivity and diagnostics.
Starting in 2021, this new channel offers a Virtual Assistant that allows users to send notifications to be able to schedule their service at the Official Network dealership of their choice when the vehicle approaches the mileage in which the service is recommended.
It also offers automated answers on the most frequent questions that customers ask the 0800 central. The Bot is equipped with the best information since it receives feedback with the questions that are being asked and with those that are also asked at 0800. The objective is fully satisfy the needs and expectations of customers.
The OnStar connectivity system arose when General Motors added GPS technology to its vehicles that allows the driver to remotely control vehicle functions through the myChevrolet app on his cell phone, among other services, such as emergencies, for example, with communication with advisers available 7 days a day, live trained in order to save lives by sending emergency teams in the event of an accident in which the airbags have been deployed or the seat belt pretensioner has been activated.
“OnStar's mission is to be close to customers and our Chevrolet dealer network. OnStar has more than 35.000 subscribers in Argentina to this service platform, in addition to serving as a security tool with the recovery of 100% of stolen vehicles since its implementation in 2016 ”, explained Ana Karina Rubini, Responsible for OnStar in Argentina.